AI for AOG response and priority triage
An AOG request buried in a shared mailbox for two hours is a commercial and reputational problem. We build detection and escalation so urgent requests are recognised, routed and timed automatically, day or night.
What This Usually Looks Like Today
AOG requests treated the same as routine mail until someone spots them. Escalation depending on who happens to be online. No defensible record of when you responded. Out of hours cover handled by phone trees and goodwill.
Priority detection
Inbound messages are scored for urgency on language, customer and platform, then flagged as AOG in seconds.
Escalation routing
The right engineer or duty manager is alerted through the channel they actually watch, with a fallback chain.
SLA evidence
Response and resolution times captured per request, ready to show customers and auditors.
What if the AI misclassifies an urgent request?
Detection is tuned to over flag rather than miss. Anything ambiguous is escalated to a human, and every decision is reviewable so the rules improve over time.
Can it alert us in Teams or on mobile?
Yes. Alerts route to email, Teams, Slack, SMS or a mobile push, with an escalation chain if the first person does not acknowledge.
Get Started
Book a free 30-minute consultation with a CURA automation specialist.